FAQs

We specialize in Urgent Care services for companion animals, offering in-house diagnostics, imaging, Out-Patient Care, and minor surgeries. Our focus is on addressing immediate concerns and providing timely interventions.

While we share similarities, our emphasis is on Urgent Care. We do not provide routine wellness care or preventative services. Instead, we prioritize quick attention to everyday concerns that require immediate care.

To check-in online for your visit, please click below. For urgent cases, we recommend calling ahead to ensure timely care for your pet.

Urgent Care addresses non-life-threatening situations, providing quick attention to immediate concerns. Emergency Care deals with critical and life-threatening conditions that may require hospitalization.

Yes, we strongly recommend calling ahead before arriving. This allows us to prepare for your pet’s arrival and ensure that we can provide the necessary care promptly.

Urgent Care cases include issues like reverse sneezing, lameness, coughing without severe signs, minor injuries, and more. For a detailed list, refer to our “Is This an Emergency?” page.

While we handle emergency surgeries, we also perform elective procedures for various health conditions.

Out-Patient Care involves veterinary services that do not require your pet to stay overnight or transfer to an emergency care facility. It includes prompt examinations, diagnostic services, and treatment during a visit.

Out-Patient Care is suitable for non-critical conditions, follow-up visits, and chronic conditions that require ongoing monitoring and management without extended hospitalization.

We encourage booking follow-up visits for procedures like suture/drain tube removal, bandage changes, and blood work rechecks with your regular Veterinarian.

If you suspect an emergency, call us immediately at 469-846-8588. Our trained staff can provide guidance over the phone and help you determine the best course of action.

For emergency situations, call us at 469-846-8588 to speak with our staff. If directed, bring your pet directly to our facility for urgent care.

While we may not be open 24/7, we prioritize Urgent Care during our operating hours. In critical situations outside these hours, we recommend contacting our sister hospital, Veterinary Emergency Hospital of Midlothian.